CMT Controller Sherry Grable spends her days deep in the ledgers. But she always remembers those numbers connect with real human beings. Whether it’s a client looking into an invoice or a project manager monitoring a budget, Sherry makes sure they get the information they need.
“I’m a people person, so providing friendly customer service just comes naturally to me,” Sherry says. “I get a lot of satisfaction from helping people solve a problem or teaching co-workers how to navigate our enterprise resource planning system.”
Backed by both a CPA and an MBA, Sherry has a thorough understanding of all of our corporate financial processes. That knowledge was instrumental in CMT’s recent adoption of a new enterprise resource planning system. The new system has allowed us to streamline the entire project lifecycle, and Sherry played a major role in both the conversion and training employees company-wide on its use.
“I’ve always believed that the first step in training is making people feel comfortable and instilling a sense of confidence. Getting accustomed to new software can be pretty overwhelming at first, but if you connect with them on a personal level, those lessons go down a lot easier,” said Sherry.
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